Question What exactly is wpBuilder?
AnswerIn a nutshell wpBuilder is a custom based service for people who want a professional website solution without getting their hands dirty. We are in WordPress business for many years and we realized the need for a WordPress custom service for people who want a website bug free, with professional look, rank the best possible way in search engines, load fast, be able to edit any content of their website and have good support when needed but without breaking up their wallet.
Question For whom is wpBuilder?
AnswerwpBuilder is for all those who don’t want to overpay to have a professional WordPress website or don’t want to waste their time looking for developers, servers, security, SEO and support. It is for those who want to concentrate on their business and not on how to deal with day to day issues of a website. That’s why we have bundled everything in a premium service in a low monthly fee, so you can have peace of mind for everything and anything that concerns your website’s overall health and purpose.
Question Is their any prerequisites to join wpBuilder?
AnswerOnly one. You must own a domain name and give us access to the domain provider you bought it so we can update the DNS records to resolve on Google cloud servers that your new website will be hosted. Alternatively we can send the DNS records to you and you can update it yourself.
Question What happens if i want to cancel?
AnswerYou can cancel your subscription anytime you want they are no commitments. However note that due to the nature of the service we can not do refunds (since we already have bought the theme license for you in our expense and dedicated time and effort to setup everything for you). More over because this is a bundled offer your website will no longer be available online and will be erased automatically after 30 days unless subscription is renewed.
Question Will i have FTP access?
AnswerYes you can have FTP access on your website upon request.
Question Can i transfer my current WordPress website to wpBuilder ?
AnswerIf you already have a WordPress website and you want to transfer it to wpBuilder to enjoy all the premium features we offer for a low monthly fee, we are more than happy to help you with that free of charge but only after we examine the status of your current WordPress website. So it is a per case.

Question Can i transfer my wpBuilder website elsewhere ?
AnswerDue to the nature of the current service you have the right to transfer your website after staying at least for a full year on our plan. We will even provide you with all the files and databases you need in order to transfer your website. However take note that you can not commision us to transfer the website for you in an another provider.
Question Can i have more than one emails?
AnswerYour plan covers one cloud email with 25 GB in Rackspace. You can have as many cloud emails you wish in Rackspace with an additional 5€/month per email. You have to open a support ticket for that request.
Question When will i have my new WordPress website ready?
AnswerWhen you subscribe to our plan choosing a theme you like for you business our WordPress experts will set up everything for you within 7 business days. Your WordPress website will be exactly as on the preview demo.
Question What happens after you deliver my new WordPress website?
AnswerWe will send you administration access to your new WordPress website so you can start editing / adding / deleting your own business / personal content. If you want help or you want us to do it for you we are more than happy to assist you. All you need to do is to open a support ticket sending us your content and any directions you may have on what you want or how you want it based on the theme you choose. Our developers will estimate how many hours they need to fulfil your request and get back at you with a quote. After that you will need to purchase support hours and our WordPress developers will proceed with the customisations you requested.
Question Can i get a discount?
AnswerWe choose all the premium and best services so you and your clients can have the best possible experience. The costs on the monthly plan are already cut to the minimum. However if you prepay for a full year we can discount two months. You can contact us directly via email for that request. Note we can not do any refunds due to the nature of the service. So it’s best you try our service first for a month to see if you are happy.
Question How to configure my Rackspace Cloud Email?
Answer

General Settings:

The following table provides the setup information related to different protocols for connecting Rackspace with different devices.


Step 1:
 Go to settings

Step 2: Enter your first and last name. This is the name that will appear in the From field of messages that you send.

Step 3: Enter your entire email address (eg. myname@mydomain.com)

  • For Incoming email server type – Select IMAP from the list.
  • Incoming mail server – Enter: secure.emailsrvr.com
  • If port required Enter: 993
  • Outgoing e-mail server (SMTP) name – Enter: secure.emailsrvr.com
  • If port required Enter: 465
  • Select the Outgoing server which requires authentication check box.
  • Save the settings

IOS Settings:

To use your Rackspace mail via your IOS:

  1. From the home screen on your device click on Settings and then Mail.
  2. Tap Add Account, Tap Other and then Add Mail Account.
  3. Enter in the following information in the fields provided.
    • Name – This is the name that will appear in the “From” field of messages you send.
    • Address – Enter your entire email address (e.g. yourname@yourdomain.com).
    • Password – Enter the password for your email account.
    • Description – This description will only be visible to you.
  4. Select IMAP and then add both the Incoming and Outgoing Mail Server information:
    • Host Name – secure.emailsrvr.com
    • User Name – Enter your entire email address (e.g., user@example.com).
    • Password – Enter the password for your email account.
  5. Click Save to save all settings.

You can refer to the following link for more details.

Outlook Settings:

To integrate your outlook for using your Rackspace mail:

  1. Click settings
  2. Under options > Connected Accounts
  3. Under Add a connected account click other email account
  4. Type your Rackspace email id and password
  5. Click ok
  6. Choose IMAP connection
  7. Click ok

You can refer to the following link for more details.

Thunderbird settings:

To use Mozilla Thunderbird for using your Rackspace mail:

  1. Go to Settings > Options > Account settings
  2. Select Email account, and then click Next
  3. Enter your name and e-mail address
  4. For incoming server, select IMAP and use secure.emailsrvr.com
  5. Enter your e-mail address for the Incoming User Name and Outgoing User Name. Click Next.
  6. Enter a name for your email account and click Next.
  7. In Account Settings, select Outgoing Server listed below your new account
  8. Type secure.emailsrvr.com for the Server Name and change the Port setting to 465
  9. Select Username and password and enter your e-mail address.